Implementation of an ITSM tool

Implementation of an ITSM tool

The stakes

Implementing an IT Service Management (ITSM) system has become a necessity for businesses wishing to guarantee optimal service quality to their employees. This is why implementing an ITSM tool like Freshservice has become essential for companies looking to modernize their IT service management with an intuitive, intelligent, and quickly cost-effective solution. Regardless of the nature or size of your IT department, we are here to help and guide you every step of the way with Freshservice.

Improving IT service quality for employees

Improve the efficiency and productivity of IT teams through automation

Modernize and improve the image of IT in the company through the implementation of a modern and intuitive tool as an interface between IT and internal users

The mission

It consists of support for implementation “à la carte”, depending on needs

Analysis of existing situation and needs

The design of the target technical architecture and the development of any necessary integrations

Tool configuration, implementation of processes and automations

Training of agents and administrators and support for deployment