In the insurance industry, and specifically in brokerage, the digitalization of customer/partner relationships has been a major challenge in recent years and often still is. These customers/partners are often multiple (other brokers, B2B clients, individuals, beneficiaries, distributors, etc.), which reinforces the need for an open and agile information system. We are well aware of these challenges, which often affect the ERP at the heart of the information system and its ability to integrate with other systems.
